FREQUENTLY ASKED QUESTIONS
Orders are typically delivered within 3–5 working days across the UK. You’ll receive tracking details once your package is dispatched.
As soon as your order ships, we’ll send you a confirmation email with a tracking link. You can also log into your account to check order status.
As soon as your order ships, we’ll send you a confirmation email with a tracking link. You can also log into your account to check order status.
You can return any unused item within 14 days of delivery. Visit our Returns & Refunds page for step-by-step instructions.
Currently, we only offer delivery within the United Kingdom.
Yes, but only within 12 hours of placing the order. Please email us at eteamprouklimited@gmail.com immediately.
Absolutely. We use encrypted, PCI-compliant payment gateways to ensure your payment details are always safe.
CONTACT US FOR ANY QUESTIONS
Have a query, issue, or just want to say hello?
We’re happy to assist you!
Email: eteamprouklimited@gmail.com
Service Area: Proudly delivering across the United Kingdom
🕒 Customer Support Hours: Mon–Sat | 9:00 AM – 6:00 PM